Advanced's Partner Protection Plan - recognized as one of the most comprehensive
support programs in the industry – is available to all customers and covers fixed
maintenance costs as well as serving as a total maintenance and support program.
Program benefits include:
Unlimited repair or replacement of defective equipment per factory recommendations
Priority queue to the "Partnership Operations Center"
Priority dispatch on emergency calls (2 hours for emergencies and within 24 hours
for non-emergencies). Response may include Remote Maintenance, Tech Visit or Carrier
Onsite move, add or changes request during business hours (trip charge waived)
Voice recording changes to auto attendant greeting
Unlimited remote programming changes and support service calls via telephone or
emails during normal business hours
No charge for "no trouble Found" service calls
Priority scheduling for on-site adds, moves, and changes
Waiver of charges for "no trouble" found carrier calls
Local and Long Distance audits and recommendations upon request